Answers to common questions about Free Range Cloud products, locations, VPS hosting, dedicated servers, BGP, billing, acceptable use, support, and network testing.
Start with the workload. VPS plans are a good fit for websites, apps, small databases, development environments, and general compute. Dedicated servers and colocation are better for larger workloads, specialized hardware, or customers who need more control. If you are unsure, review our Products page or send us a message through the Contact page.
Yes. If you are not yet a customer, use the pre-sales contact form and include the location, service type, bandwidth, IP, storage, or BGP requirements you have. The more detail you include, the faster we can recommend the right option.
You can create an account during the order process. If you already have an account, sign in through the Client Area before ordering so the new service is attached to your existing profile.
Free Range Cloud operates locations in Vancouver, Calgary, Winnipeg, Toronto, Halifax, Fremont, Kansas City, Ashburn, Amsterdam, and Oslo. Availability can vary by product, so check the Products page or contact us for location-specific options.
A VPS, or Virtual Private Server, is a virtual server with allocated resources and its own operating system. It gives you much more control than basic shared hosting while staying more affordable and flexible than most dedicated server options.
VPS hosting is a strong choice for small and medium websites, application hosting, development systems, monitoring tools, private services, and workloads that need root access or custom software. It is also a good step up from shared hosting when you need more control.
Dedicated servers are best when you need the resources, isolation, or hardware profile of an entire physical server. They can be a better fit for heavy workloads, custom virtualization, storage-heavy services, or applications that need predictable hardware access.
Yes. Colocation options may be available depending on location, power, space, and network requirements. Use the Contact page with hardware, power, bandwidth, and location details so we can confirm availability.
Yes. Free Range Cloud is comfortable working on custom infrastructure requirements, including unusual networking needs, BGP, IP services, tunnels, LIR services, resource pools, dedicated servers, and colocation. Start with the Contact page.
Yes. Use the Looking Glass page to test connectivity from available locations. Each location includes a looking glass link, test download file, IPv4 address, and IPv6 address.
Yes. Our locations are designed around gigabit+ connectivity, redundant power, and secured access. Product-specific bandwidth and fair-use rules may still apply depending on the service ordered.
Many services and locations can support BGP depending on the product and configuration. Review our BGP Communities documentation and contact us if you need BGP on a VPS, dedicated server, colocation service, or IP product.
Our public network information is available on our PeeringDB Profile. You can also review the Peering Policy page for more information.
In most cases, yes. Product availability varies by location, but customers can generally choose the location that best fits their latency, jurisdiction, or network requirements. Canadian customers can ask about Canadian-hosted options.
Services are prepaid, meaning you pay in advance for the service period. Unless otherwise agreed, payment is completed by PayPal or credit card. Full billing rules are available on the Terms and Conditions page.
Services used for less than 3 days may be eligible for a refund upon request. Refunds are not automatic and must be requested by email. Services suspended or terminated for abuse, spam, unlawful activity, or policy violations are exempt from refunds. See the Terms and Conditions for details.
Outbound port 25 is blocked by default on new accounts due to abuse risk. You may open a ticket to request an exemption for a valid technical reason. Port 25 being blocked is not considered a valid reason for a refund. The policy is explained in our Port 25 Policy.
For plans with allocated bandwidth, services may be rate limited after the included bandwidth is reached. We do not fully suspend or disconnect a service solely because of bandwidth overages. More detail is available in the Bandwidth Policy.
Some services include unmetered bandwidth subject to fair use. This means bandwidth is shared, speeds are not guaranteed, and sustained abusive usage may be throttled or moved to a dedicated bandwidth product. See the Terms and Conditions.
Existing customers should open a ticket through the Client Area. Tickets give support staff the account and service context needed to investigate faster.
Yes. Existing customers can use the support email address associated with the ticket system, and non-customers can use the Contact page for pre-sales inquiries.
Spam, phishing, malware, DDoS activity, unlawful content, attacks, abuse that causes blacklisting, and activity unlawful in Canada are prohibited. Abuse may result in filtering, suspension, termination, or refusal of service. Review the Terms and Conditions.
Include the affected service, location, timestamps, source and destination IPs where relevant, screenshots or logs, and a clear description of the issue. Do not include passwords or private credentials in a ticket.
You can check the Free Range Cloud status monitor at status.freerangecloud.com before opening a ticket about reachability or maintenance-related issues.